FAQS

All CONQUECO heated apparel and portable coffee machine comes with a battery and charger. (Unless the item is an Apparel Only item) We also have replacement batteries available here!

Our heated apparel include:

• 1 x Heated Apparel
• 1 x Lithium-ion Battery (3.7V, 10000mAh),
• 1 x USB-C Charger (input voltage: 100-240V)
• 1 x User Manual

One coffee machine include:

• 1 x portable coffee machine
• Wall charger(12V 2A)&Car charger(12v 7A)
• 1 x User Manual

Socks include:

• 1 x Heated Socks (pair)
• 2 x Rechargeable Batteries (3.7V 4400mah)
• 1 x Dual Battery Charger Kit (input voltage: 100-240V)
• 1 x Portable Bag
• 1 x User Manual

Our size chart shows half-dimensional sizes,We recommend using the “Calculate My Size” tool to find your correct size and model Size Chart ,If you would like to know more about the clothing size for different styles, check out our sizing guide.

The data below is based on testing with a fully charged battery.
For heated vest:

• 3.5-5 working hours at 45-55°C.
• 5-6.5 working hours at 35-45°C.
• Low Mode: about 10-12 working hours at 30-40°C.
• Preheat

For heated jcaket:

• Low Mode - 16h
• Medium Mode - 10h
• High Mode - 6h

For heated socks:

• Controller Red Light High Level:Using time = 3 hours
• Controller White Light Medium Level:Using time = 4 hours
• Controller Blue Light Low Level:Using time = 6 hours

There are 3 temperature setting. It really depends on the environment temperature.

• Red light is high about 45℃/113℉,
• White light is Medium about 40℃/104℉.
• Blue light is low about 35℃/95℉.

All CONQUECO Heated Apparel is machine washable! Please read the provided instructions before washing.

Step:
Unplug the battery pack, pull all the zipper, put the jacket into a washbag, then put it in the washing machine. Don't dry!

Yes, you can bring this battery on planes. All CONQUECO batteries are lithium batteries and they are allowed in carry-on bags and checked bags, with some limits.

Hi,Only capsule now.We will sell the powder chamber in the coming days.Then you can use the powder.
By the way ,our machine is only compatible with Nepresso Original Aluminum capsule like Starbuck;Illy;,Lavazza;BrewBlack;Der-Franz;Grano Milano;FRIENDS;Caffè Nero ,etc.

Hi，Yes.
You just need to buy a 24v usb car charger.

Hi ,Our coffee machine is compatible with adaptor which output is 5V 1A or 5V 2A.
5V 2A could be much better.

If you need coffee machine accessories, please contact us by email:conquecoapparel@gmail.com

No, you can also place an order as a guest. But, there are some perks if you have an account with us:
1. Quick checkout process
2. Easily view your order status and order history
3. Receive updates detailing our new releases and special promotions.

Currently We accept PayPal payments.Sorry for the inconveniently.

Please contact us at conquecoapparel@gmail.com. Our customer service team member would help you with this issue. However, if the order is shipped, we may not be able to withdraw the shipment. You could reject the package upon delivery.

We ocassionally get in new shipments throughout 30days. If we are getting more in stock, you will be able to backorder the product. If there is no option to backorder, you can expect it to be back in stock the following 30days.

We ship to the United States,, United Kingdom, Europe,Australia.Customers from other areas can contact our Customer Service conquecoapparel@gmail.com at to confirm we can ship to your country.

US/EU customers should expect to receive their orders within 3 to 7 business days upon payment verification depending on the volume of orders received. Customers outside of the US/EU should expect to receive their orders within 3 to 9 business days upon payment verification depending on the volume of orders received. Please see ourShipping Policyin detial. 

After your order ships, you will receive the tracking information via email. You can also check the status of your shipment with your order number or tracking number here.